Returns & Refund Policy
At Bloom Rich, we want every purchase to bring joy. Because many of our products are decorative, handmade, delicate, or prepared specifically for gifting, returns are handled according to the nature and condition of the product.
Eligible Returns
A return or replacement request may be considered when:
- The wrong product has been delivered
- The product arrives damaged
- The product has a manufacturing or quality issue
- The delivered product materially differs from the product ordered
Products That May Not Be Eligible
Returns may not be accepted for:
- Products damaged after delivery due to improper handling
- Products altered or used by the customer
- Products returned without their original packaging where packaging is necessary for verification
- Products damaged because of incorrect storage or handling
- Personalized or customized products, unless they arrive damaged or defective
Damaged Products
For fragile products such as dried flower arrangements, candles, mugs, decorative pieces, and gift hampers, minor variations may naturally occur due to their handmade or delicate nature.
Natural dried flowers may vary slightly in:
- Colour
- Shape
- Size
- Texture
- Arrangement
Such natural variations are not necessarily considered defects.
Return Assessment
Once your complaint is received, our team may review photographs, videos, packaging details, and order information before approving a return, replacement, or refund.
Refunds
Where a refund is approved, the eligible amount will generally be processed through the original payment method or another appropriate method communicated by Bloom Rich.
The time taken for the amount to reflect in your account may depend on the payment provider or banking institution.
Cancellation
Cancellation requests should be submitted as early as possible.
Once an order has been processed, packed, customized, or dispatched, cancellation may no longer be possible.
To request cancellation, contact: